My hot water heater is on the fritz. I'm afraid it is long past time to replace so last night I searched online for a company to service it. The water heater has been so bad for so long I'm really serious about replacing and if I had found a company that allowed me to obtain an estimate and schedule an appointment online and they were reasonably priced, they would have had a sale for no additional work.
I like doing business this way---it saves a bunch of time and phone calls---back and forth and missed. It's easier to plan for my expense-----maybe the cost will be so much that I need to limp along with my old one for another month.
The only problem is that not one company came up with a website in my area. I'm a customer who is waiting for a company to fill a need. And there are at least 5 small businesses in my immediate area that missed an opportunity last night.
What are other customers doing? Probably going to a big box store....