Monday, August 20, 2012

Creating Social Media Engagement--tell a story

There's much written about engaging customers on Facebook and other social media and every medium has its own quirks. Whether it's Facebook or Pinterest or another, one of the best posts tells a story and asks the customer to join in and contribute to the tale. One thing I've noticed is that customers who receive great service can't wait to tell about it.

Take the opportunity to solicit positive feedback without asking for it. Tell a story.

No comments:

Post a Comment